Recent comments in /f/LifeProTips

boodlesgalore t1_jdq2ps1 wrote

Not every company has retention team or sales team. Most companies have customer service agents that do everything. It's not that horrible. It's something I've been doing for years, except I don't say upgrade, I just ask a different question.

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bigdicksnfriedchickn OP t1_jdpw6v4 wrote

For one, you need to trust that they’re actually doing that. Free or basic consumer accounts might not have that protection. Data centre locations can also get cut off like we saw after the easy coast storms some time ago. They can also randomly flag your content as pirated or illegal and lock your account without notice or recourse. Google and Microsoft accounts can be stolen and you can be locked out of them, losing everything.

Services can decide to shut down at any time. Sure, Google and OneDrive aren’t tiny companies but for them business is business and one day they might just decide to pull out or at least raise prices unreasonably. I used to use copy.com and Crashplan, both of which disappeared.

Also if you need to retrieve everything, like after a PC crash, it’s a huge pain to download. It can take weeks and you have to manually set up small batches because downloads randomly crap out. If it’s after a disaster like a fire or storm when there’s no internet access, you might be stranded.

There’s also huge misunderstandings about backup services vs sync services (like most consumer cloud options). You might think you have backups when removing a local file deleted your online copy as well.

Finally the physical copy is just more peace of mind.

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BrightNooblar t1_jdpunqc wrote

Call center manager here. Under no circumstances do my agents transfer you to a specific person, even if that person is free. You go to the proper transfer queue. That how our call routing works, that how our metrics work.

And most of all, we don't you screwing with Our metrics by incentivizing this approach. The system sees my agent got an 'Upgrade' call. Conversion on people calling to upgrade should be like 90% of them get an upgrade. You just made the agent miss an upgrade, so their best approach is to dump you into queue RIGHT NOW and bank the very fast call for their metrics. Hunting down a real person isn't just against policy, and its not just being extra nice for someone screwing our metrics, its also more time consuming than just yeeting you into the proper line.

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KoalaGrunt0311 t1_jdpu1yk wrote

But they need to leave and arrive at the office at some point. Accordingly, you just need to find out from security when that is and intercept them between their vehicle and getting in the building.

At least it worked in Chicago Fire.

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Accomplished-Path992 t1_jdpsn2p wrote

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SillyRabbit3490 t1_jdpqeql wrote

You only get there faster because their queue is shorter. Then you risk get transferred to the lowest level of customer service who at that point may not be able to help you resulting in being transferred or them taking forever cause they're having to IM or call someone else to help. While automated systems can be annoying the goal is to get you to the right rep the 1st time. I worked in a call center for 6 years and the number of people who needed something else but just hit my department (payments) trying to get clever but would get so nasty when they realize they were being put back in queue was hilarious

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