Just say something like human, agent, real person, no robot, speak to a manager and that should trigger it

Like honestly tho, idt people are gonna care about the metrics from a service that is hostile to them. If someone is getting jerked around when trying to cancel why would they be considerate?

Is it translation Sunday?

Well than please don't have people sitting there twirling their thumbs as an upgrade agent all day in case someone wants to upgrade. It is somewhere between outrages and illegal to make ppl wait 2h+ to cancel their contract, while other team members are obviously available.

Sorry but this entire business sector is beyond shady at best

I do this every time I leave the house but since reduced it to “phone and wallet” because I can’t drive off without my keys anyways

They're actually more likely to be pissed at you. Most companies have metrics in each department that result in bonuses based on certain scores. One score is conversion or sale %. So if you connect with them and have no intention to upgrade service, you'll just bring their metrics down.

If anything, you should say " cancel service". It will transfer you ro retention. And if you tell them you're not looking to cancel, the rep will be happy to help you because as long as you're not canceling it reflects positively on them. They might even give you additional discounts and promotions.

Or just say " representative" and you usually get customer service

Is there something that's got you so distracted?

Have to have keys in hand and look at them before/whilst leaving the house.

Real LPT: Never call customer service, it's a trap

Wellllllll the title says you will be transfered to a real person right away. They didn't say that the person could help ya.

This is what happens if you stay silent.

🤣

I would like to add that turn signal doesn’t give you the right of way so be careful.

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Always have your things in the exact same spot.

For an example I know my work note book is in my work pants, I know I have a cable cutter, a knife, a pen and a pencil in the right work pocket.

I will always carry : a work notebook and different chargers, a wallet and keys, cut resistant gloves, the tools listed before, my work phone and my private phone and lastly a power bank.

The CEO of my company visits us at least once a year (alongside the other 3k stores we have) and frequently engages in town hall style meetings with staff.

He's still shit at what he does but he absolutely does speak to everybody.

First check if you can go, then signal, then go. Not signal, check, go and definitely not go, signal, check.

That's how I was taught to do it, but sometimes it feels like I am the only one who took driving lessons at all.

But the menu has recently changed!

Also, we're experiencing higher than normal volume of calls.

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Saying "representative" has usually worked for me.

''i want to speak to a real person'' works sometimes, it's my go-to first try.

"I'm sorry, I did not hear your response. Please state the reason for your call ...

...

...

I'm sorry, I did not hear your response. Good bye!"

upgrade me to former customer

I said this in a comment above. I hate that shit.