Recent comments in /f/LifeProTips

axesOfFutility t1_jdqi0uo wrote

Reply to comment by Johnny_Palmer in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Hahaha yes, identify and isolate outliers. Or report the metric with and without them. Or add a small footnote to the metric that outliers were removed and were only 0.1% of total call volume

3

InterestingRead2022 t1_jdqgns0 wrote

Reply to LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Side note to this: The Cancellation team is usually actually called the Retentions team as their job is literally talking you into staying.

2

Johnny_Palmer t1_jdqfpwp wrote

Reply to comment by cheap_walmart_art in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

And then I get a ticket to tweak the metrics a bit! I’ve implemented rules at 2 call centers now that basically identify these kind of access patterns as “problematic”. The entire master call is removed from all metrics and placed in a bucket for someone to review manually, and I guarantee the 2nd part never happens lol

4

bumbumbillum t1_jdqfh1m wrote

Reply to comment by RussellZoloft in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

There isn’t a clear answer to any of this.

I’ve seen set ups where all the reps were essentially equal but the queue prioritized sales calls do they wouldn’t abandon.

Also seen what you are describing but transfers were also prioritized so you still came out ahead.

11

DMcI0013 t1_jdqfcff wrote

Reply to LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

I asked the robot to talk to a real person the other day and it instantly put me through. I was pretty surprised.

1

cheap_walmart_art t1_jdqehi3 wrote

Reply to comment by BrightNooblar in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Yup, and as a former call center employee if I have a CS team at a company jerking me around I will sit there all day and wreck your teams AHT out of spite.

13

Skirmish101 t1_jdqdg5e wrote

Reply to LPT: very basic but if your parents are alive, call them and say hi and thank you by poyup

I'm currently doing just that but better. I'm spending the night at my dad's place right now to spend time with him. He took me out to dinner last night to one or our favorite places. Beven going there since I was a kid. I'm 41 and "sleeping" on the floor and I haven't gone to sleep yet. Its 4:00 a.m and my dad is an early bird. I can hear him now. He has a routine he does where he"ll come open the door to check on me and I'm just waiting for it right now as I try to finish this up and pretend I'm asleep before he does. Good night for reals.

4

ChHeBoo t1_jdqddql wrote

Reply to LPT: Turn signal before turning. by Almight_BDazzler

Mirror, indicate, manoeuvre is how I learned. Check your mirrors: is it safe Let other drivers (& pedestrians) know what you’re doing Then, when/if it’s safe, make your move.

Although this takes a little forethought that’s often unseen on the roads today.

1

keepthetips t1_jdqcd4v wrote

Reply to LPT: very basic but if your parents are alive, call them and say hi and thank you by poyup

Hello and welcome to r/LifeProTips!

Please help us decide if this post is a good fit for the subreddit by up or downvoting this comment.

If you think that this is great advice to improve your life, please upvote. If you think this doesn't help you in any way, please downvote. If you don't care, leave it for the others to decide.

1