Recent comments in /f/LifeProTips

pyro314 t1_jdqp1t9 wrote

Reply to comment by BrightNooblar in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Yeah fuck call centers and their employees and managers... love this tip, and fuck your metrics I don't give a damn, I don't want to be with your company anymore.

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ImARedJay t1_jdqo0ej wrote

Reply to comment by fiddlenutz in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Or just say that you'd like to speak to a representative. The automated voice will usually stop in it's tracks to redirect the line to costumer service.

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level100metapod t1_jdqmhe9 wrote

Reply to LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Most of the time when i do it i just dont say anything and after they go through the menu a few times it connects to a real person

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DMOrange t1_jdqm2yq wrote

Reply to comment by fiddlenutz in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

This is so true. I worked at Comcast as a “Customer Account Executive” aka salesperson. Any time anyone would want to cancel, we would have to transfer them. We simply didn’t have the ability to cancel plans on our systems.

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hobie_sailor t1_jdqlzp1 wrote

Reply to LPT: Turn signal before turning. by Almight_BDazzler

Agreed!! In drivers ed I was taught to signal before you start braking for a turn. You would think it would allow people to make some room so they don’t have to slow down as much but nope 90% of driver are idiots.

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grumblyoldman t1_jdqlr3r wrote

Reply to comment by BigSpoonFullOfSnark in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

"Transferring you" === "dump you back into the same automated system you were just in."

Or possibly "Put you in the same queue you would've gone into if you had just said 'cancel' in the first place."

The only thing you've actually accomplished is wasting your own time and theirs.

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leonlatsch t1_jdqkv1w wrote

Reply to LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Also when using chat bots. The keyword is „agent“. Most of the time this will connect you to a real person.

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Nexlore t1_jdqj5z2 wrote

Reply to comment by BrightNooblar in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Cool, make it easier for us to get to who we need to speak to then. If we could get where we wanted originally, this wouldn't be an issue.

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Sudden-Ad-8377 t1_jdqj3u9 wrote

Reply to LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

I’ve recorded many IVA, and I’d strongly suggest just saying Customer Service. IVA’s are trained to listen for key words. If the key word is not “programmed” then you’ll just be disconnected.

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keepthetips t1_jdqiqlu wrote

Reply to LPT: In the USA, tip the servers at the restaurants so the owners don't have to pay them properly. by milkcowcafe

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