Recent comments in /f/LifeProTips

drJanusMagus t1_jdsdhuf wrote

Reply to comment by HaikuBotStalksMe in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

this has happened to me a few times when I was saying the reason lol.

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scalability t1_jdscwui wrote

Reply to comment by 204gaz00 in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Don't lie or fib. It's demeaning. You have the right to cancel if you want.

When they ask why you're cancelling, just say "decline to state" to skip the retention script. They hate going through it more than you hate listening to it, but they get fired if you give them a reason and they don't.

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Oxide21 t1_jdsceci wrote

Reply to LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

🧑 "Upgrade my account"

🤖 "One Moment please"

Opus No. 1 plays

đź“ž "Thank you for Holding, how can I help you?"

🧏 "My Bad, I am actually looking to cancel my service"

đź“ž "Sure, let me transfer you to the correct department"

Puts me back in the cue

🤖 Thank you for Holding, All of our representatives are currently busy with other callers, your call is important to us, and we will answer it in the order in which it was received, thank you!

🤦 "I knew this was going to happen"

Waits for 20 minutes while phone is on speaker, waiting to get a call

We're sorry, but the person you're trying to reach has not setup their voicemail box đź’… Good byeđź’…

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dergrioenhousen t1_jdsc3c0 wrote

Reply to LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Another pro tip: swear at the automated system. Well-designed call trees will skip everything possible and just try to find a human who can help.

Now, swearing at the human may lead to a disconnect, so…

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Turbulent-Pea-8826 t1_jds9u9r wrote

Reply to comment by fiddlenutz in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

It so much depends on how they set it up. Sometimes it will work sometimes it won’t. Sometimes if you pick the prompt for Spanish you will get someone who speaks Spanish but they usually also speak English. So sometimes that works.

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BigSpoonFullOfSnark OP t1_jds19t1 wrote

Reply to comment by blenderdead in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Exactly. If you run a department, processing a $50 credit for interrupting someone’s service is no big deal. It is a much better use of their time to process it than to fight you for 30 minutes.

But a low ranking customer service person? The train you to exhaust literally every other option in the book, and when you finally have to grant the discount, they hold it against you.

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blenderdead t1_jdrzzbv wrote

Reply to comment by BigSpoonFullOfSnark in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

I hate when bosses do that. The process they give you to follow is fucking torture, but they just press the buttons and move on…

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BigSpoonFullOfSnark OP t1_jdrzmdd wrote

Reply to comment by blenderdead in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

I’ve been that poor schmuck. If someone called me, I had to sit there and troubleshoot them and do everything in my power to stop them from getting refunded.

If the call went straight to my boss, he would process the refund and the call would be over in 90 seconds.

If I get through to a low ranking person I tell them “hey I know this isn’t your fault, and also that you’re probably not authorized to process my request. Your company screwed up, and if if you transfer me to your boss, they can probably resolve this in 2 minutes.”

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Kelsarad01 t1_jdryp6t wrote

Reply to comment by BigSpoonFullOfSnark in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

As someone who also builds these IVRs, it might actually be in an agents interest to warm transfer you because they just took an easy call and can waste time waiting/talking with the next agent while appearing busy. Depends on the agent, but this is common.

Also if pressing 0 or saying operator doesn’t get you to a live person, the chances of “upgrade my account” working is almost 0.

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blenderdead t1_jdrx19u wrote

Reply to LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Yeah, so you’re fucking over some poor schmucks conversion numbers, and more than likely they will just put you on hold again.

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jelliott79 t1_jdrww86 wrote

Reply to comment by FlyingSpagetiMonsta in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Knowing my luck, I'd stay silent and get the 'ol "we've been trying to reach you regarding..."

Hard pass. I'll just curse into the phone, as usual. Half the time it works 100% of the time.

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UmbraNight t1_jdrqm9o wrote

Reply to comment by BigSpoonFullOfSnark in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

i mean everybody and their mama at this point has said ur wrong so… ion know about allat

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