I tried that once but my kid charged the mound.

Uttering an expletive usually works too...

Actually, as natural language processing improves it might happen that one day it’ll just upgrade your account instead. Swearing are said to be working (and safer)

Tell me you've never worked in a call center before without telling me you've never worked in a call center before 😂

I agree companies are not dumb. They create these automated systems because they know it will dissuade the vast majority of customers who are filing complaints or requesting refunds.

The whole system is designed to prevent you from talking to the right person based on which prompts you choose. If you're not able to get through to someone, you need to answer the prompts in a way that is more likely to route you to a human.

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Harrasing is not what I'm advocating for, but overall, if the company loses money if they're sales reps are busy dealing with customer service calls, that directly puts pressure on them to improve the customer service lines.

If customer service requests are clogging up the lines to the point where someone isn't meeting their quota, that's something that the sales reps are going to report to their management. The only problem I have is if the caller is actually being abusive towards the rep, not the mere act of trying to get someone real to talk to.

Exactly. Same concept.

If they think you'll ask for a refund, they'll never let you speak to an actual human being.

If they think they can get money out of you, someone will talk to you right away. Once that person realizes they cannot get any money from you, they will pawn you off to someone else as quickly as possible.

Apparently, by reading the other responses, what I described is frequent. Companies are not dumb.

If they make you hold too long just call them back. Once they realize it's easier to just let someone else deal with you, they'll transfer you to whoever the right person is.

These are front line workers you're harassing with misplaced justice. They have no control over anything you're associating to them.

Their companies policies regarding the customer service they're selling is the provocation.

In your example the end result would be "your room is still messy and thank you for starting the cleaning process" which is grammatically incorrect. Your "positive" example is a different sentence entirely. This is a bad LPT.

After decades in call centers I can assure you this is what is happening better than 80% of the time.

Or you can dial 0

I don't want to hurt your feelings and this is a crap LPT.

You’ll end up waiting on hold to speak to the upgrade person who will then put you back on hold as you wait for the cancel person

Yep, or “make a payment”

You're calling them, at an inbound call center. You may not like them but you'd be legitimately causing grief to them without any provocation on their part.

I'm sorry, she made it clear she's not accepting new customers.

Did that once, was immediately put on hold because that person didn't do cancellations since they were "sales."

This does not always work.

Thanks!

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I also like just ending the first part as a sentence and then the second thought as its own.

People tend to subconsciously disregard the first half if it's followed by a "but".

Contact the manufacturer for more photos. Sometimes they even have a flyer or information kit on the item.