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misread title as decided to kill some people on the plane

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Thanks for the picture you linked. There are always two sides to a story, and it's clearly user error here that led to the damaged socket

It's more about having evidence. Once you start soldering or inserting switches in HS sockets, you basically "void" your warranty - I'd say 9 times out of 10, damaged PCBs are a result of user error, and 9 of 9 of those users will claim that it arrived this way and that the board must have been faulty from the beginning. Vendors probably heard all kind of stories before and most don't replace PCBs that customers damaged. So checking that the PCB is working properly before you mess with it is the only thing that will get your board replaced if it is actually faulty (QC slip up, transport damage, whatever)

A TON of Krytox205g0

In Vietnam for a few weeks and saw these at Takashimaya in HCM. Wasn't expecting this, it was a nice surprise :') super happy I was able to get them.

Should have done this during during my flight from LHR to Changi and back. Couldn’t sleep on that flight.

Agreed. Seems like an unfortunate mistake and this person isn't happy that they aren't getting their way, decided trying to make NK look bad rather than owning up to their mistake was the better option

Also, always insert switches while holding the hot swap socket from the back or with it laying on a hard surface. This will prevent any from popping off the pcb

SAVAGE

Not just cool, VERY cool. Something to frame and day dream about the cool code it must of wrote.

This is secretly my main reason to use a 40%

Now that I see this I understand novelkeys prospective and believe they did the right thing

I just built a C2 for my dad for Christmas, and were your stabs so over-lubed from the factory that they looked like the person who did it was frosting a cake?

Because other than that I was really impressed with the quality of everything.

Hi, wasn’t sure if I was allowed to mention product names in OP. Still new to posting, my apologies 😅 The white/mint keys came stock with the yunzii yz68, as did the gateron brown switches

The colorful keys are on Amazon: Hyekit PBT Keycaps 132 Keys Marshmallow Keycaps, (not the best quality IMO)

Hi, wasn’t sure if I was allowed to mention product names in OP. Still new to posting, my apologies 😅 The white/mint keys came stock with the yunzii yz68, as did the gateron brown switches

The colorful keys are on Amazon: Hyekit PBT Keycaps 132 Keys Marshmallow Keycaps, (not the best quality IMO)

Hi there,

I am sorry that you weren't happy with the support you received. I went over and checked the support logs out on this ticket, and stand with how we handled the decision.

To show the full story I am also going to share a picture you uploaded, with some red circles to show the damage caused by inserting a switch incorrectly.

Image here

With this picture, you can see 4 times that the switch pin caught the hotswap socket when being inserted. This can be caused by inserting the switch at an angle, or with bent pins. Sometimes when enough force is applied you will pop a socket.

This can cause two things:

• The entire solder pad is ripped off. (This is the worst case as it will involve gluing the socket back on, and using a jumper wire)
• The socket will pop off the solder pad. (This is the best case as it is very easy to repair).

In the case of yours, it was actually the easier of the two. A simple heating up of the solder with the socket slightly pushed will fix an issue like this. Our CS rep helped explain how to fix it, and actually even offered to help repair this for you if you weren't comfortable.

Popping a socket is not something that is covered by warranty, and thats why we have our how to guide (index card with a scannable QR code) included in all the NK65's and NK87's, along with a link on our website. I definitely understand that its frustrating to have a build go wrong and I am sorry that happened to you. However, I stand with our support, as it was polite, courteous, and even went as far to do the repair ourselves for you if you werent comfortable.

Take care, and happy holidays.

This is why I have a stack of Disc65s. If I want to be a dick I give them the box navies.

I fail to see the point here. You take a picture every time you see a keyboard in a store and post it here or what?

have a couple Logitech RomerG keyboards in the pile for just such an occasion

>lady behind me would get half a cherry red to the face.

Is that what they're calling it these days? How kinky.

I keep a membrane on the bottom of a chest under the Xmas decorations. Always useful for emergencies, like the wife's keyboard goes bust etc

I always prepare to sacrifice 5 switches per batch to the keeb gods anyway. Wonky leaf, manufacturing defect, badly lubed, shit don't work, etc.