> I don't know honestly. They are adamant they are. I'm not so sure. And without a time machine I can't be 100% certain.

Judging by the pictures they posted vs your account of events, I can't be 100% certain, but I can feel comfortable closer to 95% certain. I was very careful with my last hotswap board and still managed to pop a socket loose.

Yeah makes sense, as I’ve said he damaged it and provided 1 side of the story.

The vast majority of things are made in China, reputable companies aren’t opening Alibaba and contracting the first store they see.

Checking the PCB is a staple routine because soldering and desoldering is a major PIA, a faulty PCB HS is a minor inconveniences at best.

Not that it‘a relevant in this post because OP damaged the socket because he didn’t read the manual, testing the PCB wouldn’t have made a different.

I've still got 3 packs of drops new panda X switches that I need to lube up for my Sense75.

I keep telling myself, I will get those switches lubed this weekend. Weekend comes and either totally forget or just don't feel like doing it. Sooner or later the keeb will show up so I gotta get crackin on it this weekend.

I hear podcasts when soldering

Very pretty keyboard

[deleted]

Tell Jaja i said hi!

I am glad I like clickies

Can confirm, currently driving 20 hours since all the SW flights were cancelled

Get a lube station I could never do it like this lmao

I don't know honestly. They are adamant they are. I'm not so sure. And without a time machine I can't be 100% certain.

Scripts are absolutely for the 97%. The 3% are the ones who make noise. But the ones who ultimately brand you are the ones who fall through the cracks, and if you know anything about statistics in sales, you know that's due to poor customer handling.

Nice

Lubing doesn’t bother me at all. At this point I kind of like it. I use 4 solo cups a ziplock bag and a little lubing stand that lets me set the bottom in. I separate all the pieces into their cups and the springs into the bag. Then it goes in this order for me lubing, ten at a time. Base, switch film, spring, stem, top. Then I click them back together and repeat.

Mp3 player? I'd be pretty amped that a time traveler was on a plane with me too

I found lubing switch can be relaxing. The key is to only lube 10-20 at a time, and take a bit of rest in between

Were they right though?

You don't design customer service scripts for the 3% scenario, you design them for the 97% and course correct for the 3%.

Fair from a business perspective.

If #1 ends up being the issue, and someone reaches out for support and is automatically accused of #2, is that proper customer service though?

I get a vendors perspective. That does not mean they should automatically treat their customers like the only outcome is #2. That's the problem.

Pog

This is brave for the shear fact that if OP is anything other than a safe looking white man, Karen in 22B will be screaming to report him for building a bomb.

Oh ok I didn’t know they come with electronics preinstalled

r/Tvtoohigh

It's a numbers game with a hotswap board.

Which do you think is more likely out of the thousands of pcb's they push out.

1)The PCB is defective

2)The user popped a socket out

At some point you do have to protect your business interests and can't give out a free pcb because the customer damaged one.

False

The bottle itself can't be larger than 3oz.