Ooooh, very nice board/deskmat combo. I also loge top-right blockers

You're doing the exact same thing, but to NK. Youre coming at this situation like only NK is to blame. By your own admission you didn't inspect and test PCB and functionality before you starting popping switches in. Every comment before NK responded was essentially "yeah I should checked but I didn't" and then continued to throw NK under a bus for "poor customer service". The only proof you didn't break the PCB is a belief you didn't. And a poor quality picture that "shows the socket wasn't soldered properly". Sorry, but you're a very unreliable narrator of this story.

It's cool though, as evidenced by the mods post and Mike's post, literally nothing anyone tells you will change your mind that you're a perfectly innocent party in this rather than someone who caused, and then worsened the situation. Hope you enjoy the rest of the holiday season and have a good new year.

Tell me you don't have a cat without telling me...

Jazz Hop Café for me.

Not dying on this hill my friend, just clarifying wacky misinterpretations of what I posted. Some fanboys are taking it way too seriously. I'm just hoping it helps others.

I use no other recourse because of the following:

My gf got this during the black Friday sale. They have a short 15 day return window. I got it for Xmas. So I can't return it per their policy.

They put the blame on me from the start. I got what was meant to be a new, fully working keyboard. But since the assumption was that it can only be my fault, to get it functional, I either had to attempt to repair it myself or give them money to do so.

Let me ask you, if you buy a car, take it home and it doesn't turn on the next day - do you fix it yourself or pay the dealer to fix it? Nope, you use the warranty. And the dealer won't tell you that X, Y, or C is automatically your fault because you drove it.

I understand my analogy is not completely parallel but it illustrates my point.

The nature of selling a hot swap board is to insert switches. But the policy should not be to not cover any instance of insertion or anything about insertion when that's what the board is designed for.

Are most issues due to user error, yep, they probably are. But are All User error without any reasonable explanation? No they are not, so don't treat your customers like that.

Your great-grandma is only 87?

Man I feel old. My last living grandparent is 99.

Unfortunately you're completely incorrect.

There is no about face. I was treated like it can only be my fault. My feedback to being treated like that is accurate. So is my advice to others. 1:1 interactions with them, resulted in my being blamed.

Now look at what you wrote as a suggestion what what I should have done:

"I broke my PCB...etc etc" - you know that how? No, actually you don't. If you want to conclude they are in the right and I'm in the wrong, that's fine. That's what these posts are for.

A counter to what I wrote based on the assumption that it can only be my fault, is exactly why I made this post.

And yeah, I knew they are active here, that's the whole point lol. If I didn't I wouldn't purposely post this on mechanical keyboards so others can see what my experience was?? Use a little logic my friend.

And for the record, I'm not badmouthing anyone. I'm sharing my bad experience with them, warning others of it, and already getting refunded. So I'm not looking for anything.

Admittedly this is a factor in my preference for clicky switches.

As long as each item is less than 100ml or 3.4 ounces you are good.

I don’t see why they wouldn’t, it may get him questioned or sniffed and bag searched. But it is what it is, nothing illegal about it or dangerous.

Saying they gave you "no other recourse" is being a tad bit dishonest. They let you know how to fix it, they offered to fix it(at your cost, as while they can't prove you popped the socket, the images look like ya did) and ultimately accepted your return when you threatened the nuclear option.

If you'd have had clear pictures with the socket having no solder on it at all or a socket showing no signs of damage I'd agree, they are being unreasonable, but I haven't seen a picture to that as of yet.

It does beg the question of how often people see you living switches.

But yeah, I remember telling a friend that I’ve been building keyboards as a hobby and they were like ‘the instrument’ and I had to respond ‘no just for typing’.

Think I'm becoming dyslexic. Read that as "Decided to kill someone on the plane".

This doesn’t make sense, why are you dying on this hill

A true supper.

Are you also going to tell me that all sockets don't have dents / imperfections unless a switch has been inserted?

Listen, I'm not trying to argue here. You have your opinion and I respect that.

Your logic doesn't justify my being accused of fault with no other recourse. That isn't fair and it justifies warning others of this.

You're missing the point - that's why it is awesome

Jumping on "if you buy anything and there's a problem, they will tell you that you're to blame and won't help you" is factually incorrect and is telling about what you wanted out of this. If you had a bad experience, you aren't writing this as a "hey, fyi, this was my experience", you're writing it, painting yourself an innocent victim and then sidestepping their evidence with "well that's just like you're opinion man" to try and be faultless.

A summary of your experience should have been "I broke my pcb, and after a back and forth with CS for NovelKeys, they agreed to a refund even though the product wasn't defective and it was a result of handling/treatment". Maybe you aren't happy with how much back and forth you had, or some delays in communication - that's fair.

Honestly, I don't think you expected NK to have a presence here and now you're are doing a soft about-face to try and diminish the shit coming your way. No matter what, have a good one, happy everyone is moving on and (mostly) got what they wanted out of this whole debacle

I didn't automatically assume it was their fault. They, however, did.

In my exchange with them, I even asked / requested that I could send them the PCB in exchange for one that is fully functional. But their position was we can't help you because it's your fault.

Their only offer for repair was at my cost while re-enforcing that it's due to my mishandling it.

They made absolutely no effort in this regard. Without exaggerating, my initial email said "the key doesn't register" - no pics, nothing. Just that.

Their response immediately was that this is due to a bad insertion and popped socket and pushed that from the start.

So no, I didn't assume anything. They did.

"Hmm, it's a lot smaller than my old Underwood."

I was being kind in saying 95%. Hotswap sockets don't get dents in the plastic on top by magic.

Let's assume you are right in your estimate. All of this being judged from a picture and not actually fully testing the socket or having prove of it's condition prior to unboxing.

Do you take that remaining 5%, cast it out and automatically assign blame?

Point is, if the outcome is 100% assignment of blame, in a situation - as you stated - that is 95% certain from a visual inspection - how exactly is that logical?

>My grievance was with the automatic assumption that it's my fault.

That goes both ways though. It's also not fair to automatically assume it's their fault

There is no slander taking place here. Stating that I had a bad customer service experience due to being automatically assigned fault isn't unreasonable.