This is a big brain move. Doing this next time.

very pretty board

one step at a time. grateful i even got a board to begin with.

Semi-mechanical.

?????

Really nice setup, the cable bite works really well too with it!!!

Embrace it. Learn to love back pain and the headache you get from squinting for so long. Do it for the thock.

Should left it there

Yeah my grandad is the oldest of her 7 children and my dad is the oldest top, and I’m the oldest as well. My grandad 70.

>Ok, you're not being objective. You're just pushing back on me based on assumptions.

Neither are you

Ok, you're not being objective. You're just pushing back on me based on assumptions.

Have a good one 👍

sad bleating

My guy, this is just ridiculous at this point. I'm not defending NK, I've never bought anything from them, and as someone completely new the hobby, this is the first I'm hearing of them. I'm just pointing out the bullshit you're slinging.

If the dialogue was literally "hey customer service, I'm having an issue with my PCB, what do I do" "nothing because you broke it" then yeah, that's poor customer service. Until you provide screenshots showing the exact history, that didn't happen.

It is 100% more likely there was back and forth of you explaining that one socket wasn't registering anything, that everything else was working, and that you only noticed it after installing switches. They probably then asked for a picture of the suspect socket, they looked at it, saw damage to socket from you putting the switch incorrectly, and made the 100% reasonable conclusion you popped the fucking socket.

Give a rest, get off reddit, touch grass, etc.

>I made that suggestion because other vendors have done that in the past.

So because company x does y, every company should do y?

>I can see that you are very determined in just defending their position, and that's fine. But if you're really being objective, why does the fact that they acted as if it could ONLY be my fault not resonate with you?

I am being objective based on the evidence available, you're seeing this through very rose colored glasses. You're saying they did x, you're saying they did y, they showed the picture you sent, which very clearly shows a pin stabbed that plastic. You haven't even shown us the exchanges with customer support. We can't be objective as you haven't given us anything to be objective with, we only have your side of the story fed through your bias.

>As I said to someone else a minute ago, that's the sole reason I posted this. A vendor should not treat their customers like they can only be at fault. Do you honestly think that's unreasonable?

You haven't posted anything that supports this statement. Not a screenshot, not a sentence.

I don't disagree with you at all. I truly do understand their perspective. It's why I love this hobby and support quite a few of them. Take KBDfans for instance. They aren't even local if you're in the states, but in all my interactions with them over the last 5 years they haven't once led with "it's your fault".

My grievance is with the fact that Novelkeys did. Perhaps that's just their customer service culture, I'm really not sure. I just don't like that type of exchange with a vendor, and being the first time I've dealt with them it just leaves a really poor impression

Hallo mein Freund :)

I wasn't asking them to cover the user error, certainly not in a forceful way. I made that suggestion because other vendors have done that in the past. They want their product back. So I offered to exchange it.

I can see that you are very determined in just defending their position, and that's fine. But if you're really being objective, why does the fact that they acted as if it could ONLY be my fault not resonate with you?

As I said to someone else a minute ago, that's the sole reason I posted this. A vendor should not treat their customers like they can only be at fault. Do you honestly think that's unreasonable?

I get you are defending NK, but you're still missing the whole point. I'm not accusing them of blame. Is that honestly not clear?

I am defending the accusation of being blamed for something from the start. I consider that poor customer service.

Do you think it's ok, to automatically assign blame as your first response from support?

If they had not led with that, I would not have posted this, plain and simple. I'm not sure why you are turning this into more than what it is.

> My gf got this during the black Friday sale. They have a short 15 day return window. I got it for Xmas. So I can't return it per their policy.

This isn't their fault.

>Let me ask you, if you buy a car, take it home and it doesn't turn on the next day - do you fix it yourself or pay the dealer to fix it? Nope, you use the warranty. And the dealer won't tell you that X, Y, or C is automatically your fault because you drove it.

This isn't an apples to apples comparison. I know you say your analogy isn't parallel but it doesn't illustrate your point. If you take the car home and put new rims on it and over tighten a lug nut onto the stud, are you going to take it back to the dealer and say it's their fault?

>The nature of selling a hot swap board is to insert switches. But the policy should not be to not cover any instance of insertion or anything about insertion when that's what the board is designed for.

Agree to disagree, the nature of hot swaps boards is that they are fragile. If I was a vendor selling hot swap pcbs, I'd set the policy the exact same.

>Are most issues due to user error, yep, they probably are. But are All User error without any reasonable explanation? No they are not, so don't treat your customers like that.

This I can agree with, however asking a company to cover user error is a lot. I wouldn't expect any company to bend over backwards for me in the case of user error.

Omg, I thought they were drug paraphernalias until i zoomed in and realized they were switches.

Now get a AVX Works FR4 plate in it to finish the job :)

u from asian country ? probably transit in japan or korea?

the helpful advice you should be giving others is to test their PCBs before inserting switches

That's lovely.

Not saying you assumed it was their fault. I'm saying that we, as other community members, can't assume that they are at fault either. But to play the devil's advocate...

While it may feel unfair that they immediately placed blame on you, users popping their hotswap sockets is a common problem. Forget this vendor for a second and think of vendors broadly. The first step in addressing a problem is triaging the issue. This hobby is all about building your own stuff, and so the first place to start is to triage what you as the user did with the product in hand. If your interactions afterward were unsatisfactory, I can take that at face value. But I don't buy that they were necessarily blaming you. It's more so that you are in a do-it-yourself hobby and they need to understand what you did first.

And based on the pic it turns out they were right lol