Recent comments in /f/MechanicalKeyboards

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Apprehensive_Ad23 t1_ja55tyv wrote

Just order the full length, take apart the connector, desolder, cut the cable down to length, deinsulate the wires for reconnecting the connector, solder the wire onto the USB-C board, and put the housing back on?

Either that, or just buy all the supplies to make your own. Kind of hard to sus the company when they clearly stated that your order couldn't be made to your spec.

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heygos t1_ja52osa wrote

Reply to comment by gingus418 in QK60, what a journey! by gingus418

Saying yes would be a bit of an understatement if I’m honest hah. I was sort of forced into ergo because of arthritis in two of my fingers on each hand; where using a traditional board was not as comfortable.

For me, it’s much more comfortable and keeps your hands in that natural more relaxed position. With Arisu I have my arrow keys and more than enough buttons for custom / macros.

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MyNam31sNobody t1_ja52jlp wrote

Idk that I'd call it clearly defined minimums/restrictions. It might just be that 20" tends to be the shortest order they commonly get and therefore configured the slider that way, or that they didn't anticipate the market for shorter cables for split keyboards. I sent an email to find out, because I don't think it's all that unrealistic to think that if you inquire a custom cable company might be willing to cut a shorter piece of cable. It's not like I demanded they make it.

I'm very sympathetic to people doing their jobs, and have worked in customer support/client facing roles most of my career. But not responding to all the questions in a customer's email, especially when there are only two of them and they're related, and then again not reading/looking into the issue before responding is bad customer service.

Also, thanks for the recommendations on where to find other vendors.

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MyNam31sNobody t1_ja5153r wrote

Again, I think my annoyance/expectations are being blown out of proportion. I emailed them to request something pretty reasonable, and certainly within the realm of their offerings/capabilities, and was left feeling ignored/dismissed by customer service. If they'd responded in the first email saying they can't make that, I'd have just moved on. Wouldn't you feel like you had a poor experience if it took three times asking a question to get an answer?

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Anifanopinion t1_ja50yui wrote

If they have clearly defined minimums/restrictions when it comes to cable length why did you think a custom order outside those restrictions could be done? Also when it comes to having to ask three times about a custom order they probably prioritized doing what they could and canceling your order and that is why the second less important issue was not addressed until everything else was resolved. Cablemod's keyboard cables are still a growing part of their company and it shows in their limits compared to smaller/independent vendors, so them going against their standards is not something they advertise. You are better off going on r/mechmarket and browsing the various posts by small cable makers, they will probably be able to work something out with you as unlike cablemod they don't have tons of orders that need to be processed fast and efficiently on a daily basis.

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