Recent comments in /f/Showerthoughts

tist006 t1_j68unr5 wrote

Reply to A lot of people take kindness for weakness, that’s why costumer service workers get mistreated. by PokeManiac16

I used to work customer service and I strongly believe in treating others how you want to be treated. I am generally a very kind person, I would never be rude to someone on the phone despite how bad my day was going. But if they started being a dick they were in for a rude awakening. Nothing gets me more fired up than assholes.. and standing up for yourself is important.

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Corrupted_G_nome t1_j68tmzp wrote

Reply to comment by sobiyela in A lot of people take kindness for weakness, that’s why costumer service workers get mistreated. by PokeManiac16

Pointing to real supply chains is not a strawman fallacy. Its literally how everything works in the material sense. The base physical reality of civilizations is labor.

Its one of the reasons strikes are so effective. In ancient rome the working class would sometimes abandon a city for better rights/laws/whatever and the wealthy would realize quickly they had no more income from investments and they rapidly ran out of wine and bread. Forcing them to actually do labor which is of course harder, less profitable and less savory than their adminministrative or management type positions.

Happened just recently where corporate sent workers to fill in gaps at Mc Donalds. Turns out they needed labourers to serve food to support all the other jobs at head office. Seems kind of self evident no? They ended up being early adopters of higher wages to try to minimize that problem

Until machinery replaces people its a fact of civilizations.

"If I see far it is because I stand on the shoulders of giants"

If a business closes because boomers retire and everyone else chooses better jobs (the nobody wants to work rhetoric) and the owmer cannot run the operation themselves points to the necessity of what I speak.

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Dovaldo83 t1_j68qi9p wrote

Reply to comment by SadLaser in A lot of people take kindness for weakness, that’s why costumer service workers get mistreated. by PokeManiac16

While I agree with you to an extent, there is such a thing as people doing things like twisting apologies as admission of guilt, or taking advantage of a people pleaser to try and wangle a comped meal out of a minor infraction.

Sure the customer service people who are rude back get more abuse in return, but then it turns into a game of "Can I get this empoyee so worked up that they do something so bad their manager is forced to give me a freebie to smooth things over."

The best way I've found to deal with them is to be polite but firm. Nice, but not yielding an inch. It leaves them no weakness to exploit and no rage to also exploit.

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