Recent comments in /f/rva

JeffRVA t1_j9mqi7z wrote

Reply to Question about city gas lines by ChillOutMetzy

If it’s anything like what I went through with my old house when I sold it, the city never closed out the previous owner’s account and is still billing them for the new owner’s usage. Meanwhile they’re going through multiple layers of hell trying to get Richmond Gas Works to close the account out and stop billing them. But since the new owner set up an account the bills have to go somewhere.

Your friend needs to call them and try to get it straight or like someone else mentioned on another recent post go in-person to their local customer service center. Be prepare her to want to scream and be more frustrated than she’s ever been at their utter incompetence.

All that being said, it sounds like there was some major miscommunication when she closed on the house about utilities. Is she actually in Henrico or Richmond? If it’s the former that might be part of the misunderstanding as all Henrico natural gas users are serviced by Richmond Gas Works.

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augie_wartooth t1_j9mq615 wrote

Reply to Question about city gas lines by ChillOutMetzy

She used the gas, so she is responsible for it. If she doesn’t pay it, she saddles the former account holder with the balance and that sucks. She never asked for the service to be put in her name, but if it were off, she’d have no heat. (How someone could not know what kind of heat they have in a house they BOUGHT is pretty incredible to me.) It’s wild to me that you or she could think there’s any other answer besides “pay the outstanding bills for the service I used and get the account switched to my name.”

If there was an outstanding balance when she closed on the house, nothing before that date is her responsibility. After that, though, it is.

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mo_bacon t1_j9mof3m wrote

Reply to Question about city gas lines by ChillOutMetzy

The city of Richmond is the gas utility. Of course your friend should pay the bills, they still used the gas. Would they have gone without heat or hot water otherwise? Should the old owners pay the bills? It's this the AITA subreddit?

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