Recent comments in /f/springfieldMO

Ami-Lynne t1_j1rq5y4 wrote

Reply to Fiber outage? by sizzlewow

Yep at 3:05 pm today I had a net burp where everything just didn't load then it was fine after a minute. Ever since we got switched to brightspeed I have been having those little burps MORE often than usual . I had NO issues when it was Quantum. I miss them already

4

MaxYuckers t1_j1rmt6o wrote

Sounds like you are cool with them not wanting to. Start making offers, increase it until someone agrees. I would check with them if small talk is included in your fee, I assume they would upcharge you. And before you ask, 25 dollars is not a good opening bid.

7

sizzlewow OP t1_j1rlnsl wrote

Reply to Fiber outage? by sizzlewow

...and people say Reddit is toxic...Thank you, folks, for chiming in on this. I doubt it will do much good, but please call Brightspeed support and let them know what we are experiencing so that the tier 1 support knows to escalate this to higher support. I know, from recent experience, that they will say there is nothing they can do...but more tickets for the same issue means more priority. I have called twice today, the second time, I told them it was more than just me.

23

CelestialJackope t1_j1rl670 wrote

Reply to Fiber outage? by sizzlewow

Same here, all day. Grant Beach area. It seems to freeze up for about a minute and then fix itself, but it's very frustrating lmao.

5

sizzlewow OP t1_j1ripch wrote

Reply to comment by mysickfix in Fiber outage? by sizzlewow

I haven't used their modem at all. I just use the ONT and my own equipment, hence me asking the community about outages lol. Now that I know it's more than just me, I feel safe in assuming it's not a hardware issue on my end. Perhaps we can all determine if it's just one neighborhood or Springfield as a whole. I'm in Oak Grove.

5