OP, I think you did the best you could under the circumstances. I endured incomprehensible uterine/menstrual pain for years, and it's all you can do to remember your name much less office protocol. You were sick, so don't beat yourself up like everybody else around you. They'll get over it...life goes on. I would suggest seeing your doctor to discuss your extreme cramping. There are medications that can help you.

Right as the mother of kids her age I couldn’t imagine butting my nose in and calling their work place. Wtf is that!

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Trust in a job is important. My own work sets 2 or sometimes even 3 reminders for policy changes that can cause a risk. And changes are publically available a month in advance.
Heck, I know since August that we will have less time off next year.

Forgetting the new name of our division is an happy mistake. Changing sick leave procedure is important and requires to be SURE the employee knew about it.
Also email is NOT a guaranteed medium if done online, my dad's email about his train accident was received by my grandma... one year later.

Your managers have absolutely no idea how to manage or communicate with their employees and happily throw them under the bus when the issue comes up. It's not a safe work relationship, stay safe. :(

> it's the employee job to be responsible and to read the email

And it is the manager's job to ensure the employee did his job. If the manager had done their job, they wouldn't have gotten understaffed. An issue was bound to happen with their system. I'm even surprised it wasn't done on purpose tbh.

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> Edit: that being said, you did FU by involving your mother. You should be able to solve your problems.

You may have missed that OP is a minor.
It is the legal representative's job to verify that OP's employer is not endengering OP's safety and as such the mother has all the rights to call out the manager.
If the minor is so sick they couldn't stay at school, they are not well enough to go at work.

So they send a very important email and never check that employees did read it? Email is one-way for a reason.

> We have zero idea on whether the manager's phone was there.

But the manager can be sure she didn't receive an acknowledgement from OP to confirm she had received the policy. Which is kinda important.
Before covid I was stuck at home in sick leave with orders to come back to work at X day... but in the mean time lockdown happened.

Absolutely everybody assumed that everybody knew the procedure and forgot that people on sick leave have no way to reach the company-wide comms.
THANK GOD I had my boss's personal phone number to call directly against the usual policy.

> The whole point of the app is to get everyone on the same page and so that there's no he said/she said about call ins.

Or the clock in app has a messenging system that's so bad everybody else use something more covnenient.
My own work has a centralized workday-keeping system that is so bad at doing changes that we only "officially request days off" after we already checked the shared calendar and asked the boss.

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> on that app is where you’re able to communicate with your co-workers and manager, so I thought it would be okay to message her there since that was the only way I could of get a hold of her

It should be okay to use work-provided tools for work-intended communication. Your employer and manager are dumb.

> my manager explains to my mom that there was a sick policy and I was supposed to call or text her

Your job reeks of mismanagement, which tells a lot about your new manager.

It's the manager's responsibility to ensure you have the contact information. If they didn't confirm that's an oversight on their part as well. You are 17 going to school and working a part time job. The manager may try to tell you some things need to be your responsibility, but it's also hers for something as basic as contact information.

HWTA HAPPENED

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You need to accept that you are sexually attracted to men. That's fine, there's absolutely nothing wrong with that. You're beating yourself up and seem to be in some clear denial. It's fine, dude.

she said isn't sure she received the e-mail, which means that if she did, she didn't read. We have zero idea on whether the manager's phone was there.

we don't know what the app is, she said it was to clock in and out. I have no idea how long it has been in use, if its widespread already, and for all purposes its not ideal to ignore the guidelines without reading them.

Now, I'm making assumptions as well. Maybe she didn't receive such e-mail, she is not sure. Maybe the app has been in use for a while and they discussed things there before, which would play in her favour.

I'm just playing devil's advocate here in the sense that we can't 100% put blame here or there. If she escalates and something in these lines is wrong, she may end without a job.

I agree , she has no other way to contact this lady - this lady should make herself more accessible

She seems like an ass I’d quit.

Also don’t let your parents talk to your job unless there gonna fight for you , she gave your manager more power.

Also a lot of people will fight that most mensuraal issues are a disability and shall be treated with ada compassion

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I understood those are different things. They had some guidelines received in their emails and, without applying that, he used an app to contact her manager.

I may be wrong, please don't judge op based on this.

Update?

I couldn’t date a man though. I could never kiss a guy I don’t find them attractive. But I can bust a nut in a hole when I’m horny and thinking about women.

There's nothing wrong if you are, OP. It's ok