Nope. Didn't know that was an option.

I've already asked them. My rights are that it has to be proved and even then I wouldn't get credits. I'd have to go above them.

Well, then they used an error to take advantage of someone who was calling and complaining for months, telling them multiple times they couldn't switch out the meter, then suddenly being able to switch out the meter.

I'm confused on the question asking if my bills were actual or estimates. There's no way for me to know. They told me they get an auto reading once per month that tells them how many kwh I've used. But, I used to not be able to read my meter as I had no idea which of the three numbers to look at so I have no idea.

I'll reach out them to see what they can do..

We're in a single house, so they'd have to be tapped in somewhere else. I don't think a switch of the meter would have fixed that.

Beyond that, I called and complained for 3-4 months since I didn't agree with our bill relative the year before (looking at kwh, not cost) and after a few months of complaining the kwh decreased by about 200kwh/month with no change on our end.

I truly think NG was trying to rip us off. Maybe they're in cahoots with solar companies since we get door to door solar sales people at least once per month for the last year.

Well, my meter was switched out yesterday so it's a moot point unless my kwh don't change starting with my next bill.

How would my AMI meter get swapped for another AMI meter when the AMI meters are now obsolete?

I've had an AMI until yesterday.

We only used 12 kwh as of the 24 hour mark from installation, so I'm thinking I may be correct. I'll see what happens this next bill though. It was switched out almost exactly at the mid cycle mark, so if my bill is closer to 570kwh, I think I can assume I was correct. I'll still wait for the next full cycle bill to be sure though.

The last two bills were almost identical is kwh. That accounts for early November through early January.

Plus, we used our wood fireplace more last month to offset the use of our furnace.

This was mainly a meter issue. I checked at the 24 hour mark and were at 12 kwh. We did nothing different over those 24 hours than we've been doing the last couple months.

There's no way we'd be using almost 800kwh in a month if we use 12 kwh per day. It would be about 360kwh/month. Now, to account for potential fluctuation, let's say it was 400kwh/month. With my current rates, my most recent bill would have been $164.52 instead of $313.38. That's a $148.86 difference.

So, yeah, while we may not have the cheapest supplier (Worcester Green at $.25/kwh), that's not the main issue. I may consider other suppliers once I confirm we're not being screwed over anymore, but I want to get this resolved asap first.

The AMI meters shouldn't submit readings for more kwhs each month than the AMR meters. Plus, the program ended over a year ago, per NG customer service. So, that doesn't explain why I was being charged for almost 800 kwhs last month and I'm now seeing 12 kwh in the last 24 hours (checked the meter again on the 24 hour mark from install).

Since the AMI meter has three different readings it cycles through, and no one at NG could explain how to accurately read the meter, it tells me they were either getting some innacurate readings I was being charged for OR they were ripping me off purposely. It took me months of asking for a new meter to get one. I was starting to suspect them, but wanted to give the benefit of the doubt. When they acted as if switching out a meter was impossible and having someone come out to explain how to read the AMI meter would never happen, I started to wonder if it was them ripping me off.

If my next full cycle (which will start early February through early March) is closer to 360 kwh, I'll know it was the meter and/or NG trying to rip me off. Since the replacement happened mid cycle this time, I should see a decrease this next bill as well (which I should get the second week of February).

Yeah. I can definitely post another update in a couple weeks.

I called and asked 5 times before they finally did anything.

I'm definitely going to be asking them about credits. From my discussions with them a few months back when my usage was over 1000 kwh then suddenly dropped after months of me calling in an complaining, sounds like they won't give credits. But, I'll be trying and going through more than just NG if needed. They need to be stopped from stealing people's money.

We got our new meter yesterday. In 18 hours, we've used 9 kwh. Using that, we should use about 12 kwh per day and 360 every 30 days. Obviously that can fluctuate depending on what we're doing, but that's still less than half of what we were charged for last month.

I think NG was ripping us off with the old meter we had that we didn't know how to read and no one could explain how to read.

We got our new meter yesterday. In 18 hours, we've used 9 kwh. Using that, we should use about 12 kwh per day and 360 every 30 days. Obviously that can fluctuate depending on what we're doing, but that's still less than half of what we were charged for last month.

I think NG was ripping us off with the old meter we had that we didn't know how to read and no one could explain how to read.

We got our new meter yesterday. In 18 hours, we've used 9 kwh. Using that, we should use about 12 kwh per day and 360 every 30 days. Obviously that can fluctuate depending on what we're doing, but that's still less than half of what we were charged for last month.

I think NG was ripping us off with the old meter we had that we didn't know how to read and no one could explain how to read.

We got our new meter yesterday. In 18 hours, we've used 9 kwh. Using that, we should use about 12 kwh per day and 360 every 30 days. Obviously that can fluctuate depending on what we're doing, but that's still less than half of what we were charged for last month.

I think NG was ripping us off with the old meter we had that we didn't know how to read and no one could explain how to read.

We got our new meter yesterday. In 18 hours, we've used 9 kwh. Using that, we should use about 12 kwh per day and 360 every 30 days. Obviously that can fluctuate depending on what we're doing, but that's still less than half of what we were charged for last month.

I think NG was ripping us off with the old meter we had that we didn't know how to read and no one could explain how to read.

>I have all season tires but was wondering if winter tires were a necessity out here?

No, you'll be fine with all season. I have a rear wheel drive truck with all season and get along just fine with some sand bags in the back of the bed to avoid fishtailing. I grew up in MN where it snowed almost every week, sometimes every day for months, and am used to driving in snow. Winter tires would be helpful for those in areas with TONS of snow regularly, like further up north.

Just make sure you have boots, a blanket, a candle, waterproof matches, some water, etc in your car/truck in case you ever get stranded. Snow can be slippery so if you lose control and end up in a ditch late at night, you might be there for a while. A candle can be the difference between life and death as it can heat your car enough to survive for as long as it burns. A small shovel is a good idea too. It can help if you ever get stuck.

>Also, does it usually snow like this and so late? I was under the impression winters in New England you guys would have like several snowstorms in December alone but I feel like this is the first time I’ve seen it actually snow and be blanket white.

It varies. For the time I've lived in New England (almost 10 years) its varied. It varied in MN too. This winter has seemed light on the snow so far, so I wouldn't be surprised if the next couple months will make up for the lack of snow in November and December. One year, there was a big snow storm in the beginning of April that left feet of snow for weeks.

>Lastly, where can I buy salt for my driveway?

Almost aby hardware/home store like Home Depot, Lowes, Ace, etc. We store ours in the big Home Depot buckets so it's easier to move and store during non winter months.

L Giustino & Sons - (774) 321-0588 (Owner's name is Lenny)

We've had him come out for a few things and the price has always been reasonable. He was teaching his son the last couple times so you may get him plus an extra hand for the price of one.

Do you use Spectrum's modem and/or router? Asking as we used to have consistent issues when we used their modem. We switched to our own about two years ago and started getting more consistent service and even higher mbps than with their modem. We got about 100 mbps more than we were paying for by switching to our own.

Might be worth looking into if you're using their devices as they can better control your service with their own equipment.

No issues for us. We're near Indian Lake, so not sure how far the outage goes.