I know that with att if you just keep hitting 1 you’ll break the system and itll send you to a real person eventually. Usually took me about 2-5 min back when i sold phones there, and yes even their own employees have to wait on hold to get through to most of the people who can actually do stuff to your account.
smurfsmasher024 t1_jdqygzb wrote
Reply to LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark
I know that with att if you just keep hitting 1 you’ll break the system and itll send you to a real person eventually. Usually took me about 2-5 min back when i sold phones there, and yes even their own employees have to wait on hold to get through to most of the people who can actually do stuff to your account.